Zoom Meeting - The E-Commerce Hangover: Reverse Logistics

April 13, 2021
12:00 PM - 1:00 PM

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Zoom Meeting
Zoom link will be emailed to registrants


Make it easy for people to shop online: and oh, they will.... then returns will be 25-35% of sales vs 8-9% in actual stores.





Tony Sciarrotta

In 2016, Tony took over and became the Executive Director of the RLA after 12 years of on the Advisory Board and Committees. In his 35 plus years in the consumer products industry, Tony has held various positions including 15 years in returns management at Philips where he developed new reverse logistics strategies. He worked with retail partners and industry groups to implement returns initiatives still in use. Tony has been an evangelist for improving the customer experience to reduce returns and their associated costs. Today, Tony is considered a subject matter expert in reverse logistics and speaks for the industry at conferences all over the world.


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